Help

Help

New to GunBiddler??

   » How to Start Bidding
   » How does GunBiddler Work?
   » Are products brand-new?
   » Is GunBiddler considered a lottery or gambling?
   » Site Rules

Auctions

   » Auction Types
   » I've won an auction! What do I do now?
   » Can I bid if I live outside the US?
   » When does an auction end?
   » Why is time added to the auction clock?
   »  How can I watch an auction?
   » What's the difference between auction ending price and the normal price?

Bidding

   » How to Buy Bids
   » How much do bids cost?
   » How does bidding work?
   » How do Bid Butlers work?
   » What are voucher bids?
   » Where can I see my bidding history?
   » I've placed a bid but i'm not currently the highest bidder, why?
   » What is the best way to win an auction?
   » Where can I see how many bids I have placed in an auction?
   » Can I bid on future auctions?
   » Auction Win Limits
   » Limit Busters
   » Having trouble setting your bid butler?
   » Buy it now feature.

Shipments & Returns

   » Shipping & Tracking
   » What is the return policy?
   » How do I return merchandise?
   » What are the shipping rates?
   » Are items ever substituted?

My Account

   » How do I change my password?
   » I forgot my password or username. What can I do?
   » How do I change my address or add a new one?
   » Can I change my email address?
   » How do I subscribe or unsubscribe from the newsletter?
   » How do I change my username?
   » Can I change my registered name?
   » How do I deactivate my account?

Miscellaneous

   » Why does the timer reset in the final seconds when a user bids?
   » Why does GunBiddler cost $0.60-$0.85 per bid to participate in an auction?
   » I just spent bids in an auction and didn't win. Can I retrieve those used bids?
   » Why are some items on GunBiddler more expensive than the prices posted on Amazon?
   » I see some of the same usernames in multiple auctions. Does GunBiddler have any bots or shill bidders?
   » I've been in an auction when suddenly, a new bidder places a bid and leaves. What's up with that?
   » I notice sometimes when I bid, there's a timer lag that lasts longer than one second. Why is that?
   » Can I be refunded if I purchase a bid pack but decide not to participate on the site?
   » Guidelines for Leaving a User Testimonial.
   » My account says I have bids but the top banner shows 0 bids left? ​

Security

   » Security Notice: Don't give out your password via email or phone.
   » What's the danger of fake, 'Phishing' or 'Spoofing' emails?
   » How do I recognize a fake email about a request for payment?
   » I received an email that seems suspicious. What should I do?
   » Payment Method Security

System Requirements & Technical Problems

   » Recommended PC requirements
   » Why hasn't my bid registered on an auction?
   » What happens if there's downtime?
   » How do I activate cookies?

Bidding Tips & Tricks

   » The 3 Biggest Mistakes Beginners Make